Where do WorthFolk products ship from?
Our initial products are fulfilled by U.S.-based supplier facilities. Product/order tracking will show the carrier and shipment progress after fulfillment.
Is WorthFolk the seller, or am I buying from another company?
You are buying from WorthFolk. A fulfillment partner may physically ship the order, but WorthFolk is your store and your customer-service contact.
What if my kit arrives damaged or is missing a piece?
Email support@worthfolk.com with your order number and, when useful, photos of the issue. We will coordinate the resolution. You should not need to chase the supplier yourself.
How difficult are the projects?
Where supplier information supports it, WorthFolk adds a plain-English difficulty level, approximate project time, and skill notes to the product page. Those details are intended to make it easier to choose a project you will actually enjoy.
Does everything I need come in the kit?
Check the What’s included and What else you’ll need sections on each product page. We separate those details because “kit” does not always mean every household tool or consumable is included.
Are these finished products or DIY kits?
Many of our launch products are DIY kits. Product pages clearly identify project type and show finished-result imagery where available. Read the product details before ordering if you are buying as a gift.
How do I contact WorthFolk?
Use the store contact form, or email hello@worthfolk.com for general questions, support@worthfolk.com for product or customer support, orders@worthfolk.com for order and shipping questions, or returns@worthfolk.com for returns and refunds. All four addresses reach the same WorthFolk team.