Last updated: September 27, 2026
We want you to be satisfied with your WorthFolk purchase. If an item arrives damaged, defective, incorrect, or materially different from its listing, contact us within 14 days of delivery at returns@worthfolk.com with your order number and photos showing the issue.
For eligible non-defective returns, contact us within 14 days of delivery before sending anything back. Items must be unused, unassembled, complete, and in their original packaging. Because many WorthFolk products are craft kits with small parts and consumable materials, opened, started, assembled, cut, stitched, glued, felted, or otherwise used kits are not eligible for return unless they are defective.
Return shipping for change-of-mind returns is the customer's responsibility unless we agree otherwise. Original shipping charges are not refundable. If a return is approved, we will provide return instructions. Do not send a product to the supplier or any address other than the address we provide.
Once an approved return is received and inspected, any approved refund will be issued to the original payment method. We typically issue approved refunds within 10 days after the returned item has been received and inspected. Banks and card issuers can take additional time to post the refund.
Orders may be cancelled before fulfillment begins. Once an order has entered fulfillment, cancellation may no longer be possible.
Final-sale items, gift cards, and personalized or specially ordered items, if offered, are not returnable except where required by law.
If your order is missing, damaged in transit, or shows a delivery problem, contact orders@worthfolk.com with your order number so we can work with the fulfillment provider and carrier.